Borroughs makes steel storage systems for libraries, retail stores, and warehouses that range from hundreds of dollars to millions of dollars. With 65 percent of the company’s orders requiring some customization, Borroughs sought an ERP solution that would help it design and manufacture those custom orders more efficiently. The company worked with Microsoft Gold Certified Partner First Tech Direct to replace its mainframe-based system with Microsoft Dynamics AX, following best practices from Microsoft for engineer-to-order operations. Borroughs now has a real-time view into production and engineering operations, which helps the company plan more effectively and provide customers with more accurate quotes. Managers at Borroughs can access and manage information easily, without requiring help from IT. In addition, the company reduced its ongoing software and hardware costs by two-thirds.