infraWise, Inc. has nearly 30 years of extensive experience in ITSM Service Desk and Asset Management creation and automation. Our flagship product, the iWise IT Management Solutions, consists of an out-of-the-box, integrated application suite for incident, problem, change, service/work request, release, configuration (CMDB), asset, financial, telecom administration, human resource, and service level management (including OLA). The product suite also includes an easy-to-use, online Service Catalog. Additionally, iWise provides extensive on-line, dashboard, Web browser, and graphical reporting of key trend areas, using industry-standard reporting tools, to facilitate management decision-making. Customers use the iWise IT Management Solutions as the foundation upon which to implement and automate ITIL-based best practices.
The iWise IT Management applications are Pink Elephant Verified ENHANCED (in 7 out of 7 possible ITIL disciplines). Our solutions are ITIL Version 2 PE Verified, with plans to become ITIL Version 3 PE Verified during 2011. The iWise solutions are based on ITIL best practices and proactively manage and maintain IT resources - assets, staff, and processes, to achieve the highest levels of customer satisfaction, system uptime, and business impact. End result….an organization can quickly support new IT processes, exceed even the most demanding service requirements, maximize the ROI of its IT assets, and reduce the costs and risks associated with regulatory compliance issues, all while improving its service levels.
infraWise has extensive knowledge of and experience in providing expert services in IT Service Management. In conjunction with our staff of experienced professionals who provide installation, implementation, project management, migration, integration, production cutover, ITIL process and training, ITIL overviews to senior management, product training, as well as maintenance and support services to our customers, the iWise solutions help transition IT Departments from being cost centers with little value to become facilitators of continuous process improvement in order to achieve the highest quality service and delivery to customers and users at the lowest possible costs. We work with clients to define and enforce their business processes in order to improve upon the delivery of critical business services. We do so by looking at ways to reduce redundancy, increase reliability and productivity, and provide common technical and business models, best practices, and procedures that can be shared departmentally or across an entire organization.
Bottom line….the implementation of the iWise IT Management Solutions enable organizations to realize lower Total Cost of Ownership (TCO) and higher Return on Investment (ROI) for the delivery of the services that are expected by its users and customers.
infraWise is headquartered in Chicago, IL and maintains offices and service centers in Cary, NC, New York, NY, London, UK, and in Düsseldorf, Germany. The iWise solutions and services are marketed to corporations and governments around the world.