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Platform Modernization Alliance

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iGATE

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Success Stories: iGATE Case Study: Application Modernization

Body

 

CIS Reengineering (Liberate)

Customer Context:

World’s pre-eminent telecom providers delivering wire-line, wireless, data &cable TV across the globe in 38 countries mostly in island economies.

Business Objective

•15+ years old homegrown app based on legacy Open VMS COBOL & tightly coupled architecture - Maintenance and scalability issues

•Legacy UI (text-based screens) lack flexibility and hinder business process efficiency – about 15-30 minutes with a customers to sell him/her a phone . CSRs need to open 10-15 app modules to serve a customer

•Several weeks to train and keep the CSRs up-to-date

Expires

 

Attachments

ApplicationModernization.pdf    
Content Type: Success Stories
Created at 1/20/2014 12:49 AM by MSENTPART2\v-shaas
Last modified at 1/20/2014 12:49 AM by MSENTPART2\v-shaas