World’s pre-eminent telecom providers delivering wire-line, wireless, data &cable TV across the globe in 38 countries mostly in island economies.
•15+ years old homegrown app based on legacy Open VMS COBOL & tightly coupled architecture - Maintenance and scalability issues
•Legacy UI (text-based screens) lack flexibility and hinder business process efficiency – about 15-30 minutes with a customers to sell him/her a phone . CSRs need to open 10-15 app modules to serve a customer
•Several weeks to train and keep the CSRs up-to-date