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Microsoft Dynamics CRM

Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes-along with native Microsoft Office Outlook integration-Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that enables closer relationships with customers and helps you achieve new levels of profitability.

Microsoft Dynamics CRM is designed to take full advantage of key Microsoft business productivity products and tools, including Microsoft Outlook, Microsoft Excel, Microsoft Word, the Microsoft PowerPoint, Microsoft SharePoint, and Microsoft SQL Server Reporting Services.

With Microsoft Dynamics CRM, you will gain:

  • A clearer view of customers and the ability to make more informed marketing investments through customer segmenting (marketing)
  • More closed business (sales) through complete views of customer data online or offline, and tools that provide your sales professionals with real-time access to leads as well as cross- and up-sell opportunities
  • The ability to provide more value to customers (customer service) by responding faster to customer service issues, and empowering your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability

Learn More

Hitachi Consulting can assess your current software and hardware capabilities as well as the future hardware and software needs of your organization and determine how to integrate Microsoft Dynamics into your evolving business environment.

Contact us for more information.

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Content Type: Research Papers
Created at 1/23/2014 5:44 PM by MSENTPART2\v-shaas
Last modified at 1/23/2014 5:44 PM by MSENTPART2\v-shaas