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Success Stories: NIIT Technologies Boosts Productivity of a Leading Insurance Firm with Its Improved Field Service Application

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​The client used Field Service applications based on AS400. This system, however, was not suited to the increasing demands of field operations. As the existing system was expanded to provide support for new business needs, the insurance company faced the following challenges:

  • VPN/AS400 terminal emulation was not user-friendly
  • The system did not function independently; workstations always needed to be connected to the central data repository for processing
  • No support for encrypting confidential and sensitive information
  • No data replication for creating backups of daily operational data
  • Difficulty in managing daily activities without real-time inputs from the system

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NIIT Case Study for Metzger_21082014_CS1.pdf    
Content Type: Success Stories
Created at 9/17/2014 3:53 PM by v-shaas
Last modified at 9/17/2014 3:53 PM by v-shaas